Returns, exchanges and complaints

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Contract withdrawal form (for download):

I. Returns

1. If the ordered product does not meet the Customer's expectations, the Customer has the right to return the goods purchased in the store within 14 calendar days of receiving the shipment, in accordance with the principles set out in the Act of 2 March 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271, as amended).

2. A return can be made in two ways:

2.1. The Customer may return the goods to the MEN ISLAND company store.

2.2. The Customer may send the products back to the MEN ISLAND Customer Service Point.

3. To return products, you must:

3.1. Download the return form, print it and fill it in.

3.2. Pack the returned product in its original packaging and include the completed return form.

3.3. Send the parcel by courier or post to the address of our Customer Service Point:

MEN ISLAND
Pasaż Zielińskiego
ul. Swobodna 37/18.3
50 – 088 Wrocław
+48 602 269 711

4. The returned goods must be in an unchanged condition, i.e. they must have their original labels and show no signs of use.

5. We do not accept parcels sent using the “e-przesyłka” service or cash on delivery.

6. The Buyer bears the cost of returning the goods.

7. If the above recommendations are not followed, the return of the goods will not be accepted.

8. Within a maximum of 5 business days of receiving the shipment, we will inform the Customer whether the return has been accepted. If it has been accepted, the Customer will receive a bank transfer to the account provided in the form you completed.

9. If you send us a parcel via Poczta Polska, please retain the proof of dispatch—it will be the basis for a claim if the parcel is lost.

II. Exchanges

1. The Customer may exchange the goods at the MEN ISLAND company store within 14 days from the date of purchase.

2. Exchanging goods via the online store involves returning the products in accordance with the return procedure and placing a new order.

III. Complaints

1. In accordance with applicable regulations, you have the right to make a complaint about the purchased goods.

2. To do so, you must:

2.1. Download the complaints form, print it and fill it in.

2.2. Pack the returned product in its original packaging and include the completed return form.

2.3. Send the parcel by courier or post to the address of our Customer Service Point:

MEN ISLAND
Pasaż Zielińskiego
ul. Swobodna 37/18.3
50 – 088 Wrocław
+48 602 269 711

3. The complaint will be processed within 14 days calendar days.

4. If the complaint is accepted, the store will refund all transaction costs incurred by the Customer.

5. Transaction cost refunds are made by bank transfer.

6. Complaints concerning differences in the appearance of the goods ordered and those received that result from differences in the Customer’s monitor settings, particularly differences in shades and colours, do not constitute grounds for a complaint.

7. Complaints are processed in accordance with the Act of 27 June 2002 on specific terms and conditions of consumer sales and amendments to the Civil Code (Journal of Laws No. 141, item 1176, as amended).

8. The following are not covered by complaints:

8.1. Natural wear and tear of the product,
8.2. Mechanical damage.